1. Introduction

MIIAM ("we", "our", or "us") operates the MIIAM mobile application and website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

By accessing or using MIIAM, you agree to this Privacy Policy. If you do not agree, please do not use our services.

2. Data We Collect

Personal Information

• Name and phone number
• Email address
• Delivery address
• Payment details (processed securely via payment partners)

Usage Data

• Order history and browsing behavior
• Location data (GPS for nearby vendors/delivery)
• Device information and IP address

3. Why We Collect It

• To process and deliver orders
• To connect customers with service professionals
• To send order updates, offers, and notifications
• To improve your app experience

4. Data Sharing

We share your data only with:

• Delivery partners – name and address for order delivery
• Service professionals – name and contact for booking
• Payment gateways – Razorpay, Cashfree, etc. (processed securely)

We do NOT sell your personal data to third parties.

5. Data Retention

• Account data – retained while account is active
• Order data – retained up to 3 years for legal/tax compliance
• On account closure – all data deleted upon request

6. Your Rights (DPDPA 2023)

You have the right to:

• Access – request a copy of your data
• Correct – request correction of inaccurate data
• Delete – request account and data deletion
• Withdraw consent – anytime via app settings

7. Security Measures

• Data encrypted in transit (HTTPS/SSL)
• Passwords hashed, never stored in plain text
• Restricted internal access to user data

8. Grievance Officer

In accordance with IT Rules 2011, our Grievance Officer is:

You may also file a complaint with the Data Protection Board of India if unsatisfied.

9. Changes to This Policy

We may update this policy periodically. We will notify you of significant changes via app notification or email. Continued use after changes constitutes acceptance.